Building Internal Capability: A Dedicated Focus on Transplant
Recognizing that meaningful partnership with transplant centers required deeperexpertise, FME created a new leadership role in2021:Head of Transplant Medicinewithin the Global Medical Office. The mandate was clear Ģý strengthen FMEĢýs ability to support access to transplantation and become a more effective partner to transplant programs.
One of the first priorities was the transplant referral process itself. Through direct engagement with transplant centers, FME learned that referral requirements varied widely across the more than 250 U.S. kidney transplant programs. Inconsistent documentation and administrative complexity created friction for patients and providers alike.
To address this, FME developedReferral Ready, a standardized transplant referral packet designed in collaboration with transplant professionals and frontline clinic teamsto streamline the complex process. The goal was simplicity and completeness Ģý clear, legible, easy to assemble, and usable without requiring seamless electronic health record interoperability.
Referral Ready was deployed across the FME clinic network inApril 2023. Since then, FME clinics have generated tens of thousands of transplant referrals annually,helping ensure that referral quality is not a barrier to the next steps in transplant evaluation(Fig. 1).
The success oftheelegantapproach forReferral Ready fortransplantreferralshas also resulted in saving valuable staff time to reduce their paperwork burden and give them back more time to focus on the best part of our jobs:directly caring forpatients.